Personal Data Protection Policy

Climater highly values the protection of personal data for individuals, whether they are clients, employees, or business partners.

Why a Personal Data Charter?

In accordance with the EU General Data Protection Regulation (GDPR) 2016/679 and the amended French Data Protection Act of January 6, 1978, this Personal Data Protection Charter aims to inform you about all data processing activities related to the use of your personal data on the www.groupe-climater.com website.

This simplified charter provides clear and transparent information about how your personal data is collected, processed, and used.

What is Personal Data?

Any piece of information that can directly or indirectly identify a natural person: for example, name, postal or email address, phone number, and IP address are considered personal data.

Who is Responsible for Data Collection and Processing on www.groupe-climater.com?

The data controller is Climater, with a share capital of €56 725 492,80 registered with the Toulouse Trade Register under number 2022B01531, with headquarters at 78, chemin des Sept-Deniers – 31200 TOULOUSE.

Your personal data is recorded in a register managed by the Data Controller and maintained by a Data Protection Officer, reachable at: contact@groupe-climater.com

What Data is Collected?

The website www.groupe-climater.com collects your personal data:

– When you browse the site, which uses cookies

– When you send a message via the contact form. Collected data includes your first name, last name, and email address.

– When you contact us by phone, we may collect your first name, last name, company name, email, phone number, and postal address.

Fields marked with an asterisk on the collection form(s) are mandatory. You may also choose to provide additional personal data if you believe it is useful to the proper handling of our potential business relationship. In doing so, you consent to our retaining this data as part of processing your request.

How is My Personal Data Used?

In general, you will be informed about how the Data Controller intends to use your personal data at the time of collection.

When browsing our website, using our services, and/or our business relationship, the data is processed for the following purposes:

• When you send an email via the contact form on www.groupe-climater.com;
• When we need to manage unpaid invoices and disputes with our clients;
• When we collect personal data needed to enhance user experience;
• When we conduct statistical studies and measure website audience.

How Long is Your Data Stored?

Your personal data is retained for as long as necessary to fulfill the purpose for which it was collected.

Your data may also be retained to help improve your customer experience with us.

The data collected about you will be stored for the duration required to achieve the aforementioned objectives, i.e., 3 years from the end of the commercial relationship (the date of the last contact initiated by the client).

Personal data may also be stored for longer periods due to specific legal obligations or applicable statutory limitation periods, such as:

• 1 year for login data and after the last login date
• 13 months for cookies starting from the date they were last stored on your device
• 3 years for client identification data (name, email address, phone number, etc.)
• 6 years for tax-related documents
• 10 years for accounting records
• For the duration of any legal disputes, until all legal avenues have been exhausted

How to Access and Rectify Your Data?

You may, at any time, exercise your rights to access, modify, rectify, and delete your data by sending a registered letter with a copy of your ID to:

Climater, 78 chemin des Sept-Deniers – 31200 Toulouse

You can also make your request via email to: contact@groupe-climater.com, attaching a copy of your ID (national ID or driver’s license).

Requests will be processed within 30 days of receipt.

The rights mentioned above expire upon your death. You may define instructions concerning the retention, deletion, and disclosure of your personal data after your death.

How to Delete Your Data?

In accordance with Regulation (EU) 2016/679 known as the General Data Protection Regulation and the amended French Data Protection Act of January 6, 1978, you may unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any such email.

What Security and Anti-Fraud Measures Are in Place?

Any user creating an account is asked to choose a username and password. This password must remain confidential, and you should limit access to your computer or mobile device and log out after each session. The password is known only to the user; the administrator does not store passwords.

We have implemented technical and organizational measures to protect personal data from accidental loss, destruction, damage, unauthorized or unlawful access (e.g., firewalls, database backups).

Climater limits access to personal data to employees who need it to perform their contractual duties. All individuals with access to this data are bound by a confidentiality obligation.

When we engage subcontractors or transmit data to partners, such transfers are governed by contractual clauses ensuring data protection.

How Are Social Media Interactions Managed?

The site uses plug-ins (extensions) for the social network Facebook (hereinafter referred to collectively as the “Social Network”).

If you interact with these plug-ins, for example, by clicking the “Like” or “Share” buttons, your navigation data and your Social Network membership information will be transmitted to, recorded by, and processed on that Social Network’s servers, linked to your user account according to the platform’s own terms of use.

If you do not want your personal information to be transmitted from the site to the Social Network, we advise you to:

• Avoid interacting with these plug-ins on the site
• Deactivate your account on the relevant Social Network before visiting our site
• Use your browser’s “Private” or “Incognito” mode